Refund policy

Please note that accessories and service kits are not eligible for a return.

The return period shall expire after 14 (fourteen) calendar days from the day on which you or a third party other than the carrier indicated by you acquires physical possession of the products.

When products are delivered in multiple lots or pieces, the return period shall expire after 14 (fourteen) calendar days from the day on which you acquire the physical possession of the last lot or piece.    

Please note that you cannot exercise a right to return in case the products are used. The products must be unused and in the same condition as you have received the products in.    

You shall send back the products in the original box or the box provided by Strietman or hand them over in person to Strietman, without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which you communicate your product return. The deadline is met if you send back the products before the period of 14 (fourteen) calendar days has expired.          

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products. To the extent that these actions are not necessary to establish the nature, characteristics and functioning of the espresso machine, or other products. You are liable towards Strietman for any diminished value caused by these actions.

In case you withdraw, Strietman can refuse repayment as long as Strietman has not timely received the returned goods or until you have proved you have timely returned the products, depending on which event occurs first.

Strietman shall reimburse You the purchase amount of the Products minus bank fees and a 15% restocking fee, no later than 14 (fourteen) calendar days starting from the day We received your returned Products. Shipping costs charged with regard to the delivery of the Products are the responsibility of the Consumer.          

Strietman shall use the same means of payment as You used for the initial transaction.           

You shall handle the order as well as the packaging with the utmost care during the first 14 (fourteen) calendar days after delivery. You will be liable for any diminished value of the goods resulting from the handling of the products other than what is necessary to establish their nature, characteristics and functioning. In order to establish the nature, characteristics and functioning of the products, You should only handle and inspect the product in the same manner as you would be allowed to do in a shop.          

In order to exercise your right to return, you can contact Strietman at customercare@strietman.net and make an unequivocal statement. We will send you an acknowledgement of your withdrawal. We reserve the right to determine whether or not support is possible.

Also see our terms and conditions for more information on the terms applicable to all product sales and related services, actions and legal transactions between Strietman as a seller and a Client.