Communication Standards

Strietman values respectful, professional, and well-considered communication across all interactions, whether from existing clients, prospective clients, or others engaging with our team. These interactions may occur via email, or other channels, and are part of how we uphold the quality and integrity of our work.

This policy below outlines our expectations for such interactions and applies to all individuals contacting Strietman.

You agree to:

Communicate in a courteous, respectful, and professional manner.

Review publicly available documentation (including product pages, manuals and FAQs) before submitting inquiries.

Respect the defined scope of our services and the limitations of what we offer.

Prepare inquiries thoughtfully, with clear and relevant questions.

Accept that not all inquiries may warrant a response.

You agree to refrain from:

Using aggressive, entitled, sarcastic, or otherwise inappropriate language.

Requesting services not offered by Strietman, including but not limited to discounts, customization, or support for third-party accessories or modifications.

Attempting to pressure, bypass, or undermine our stated policies.

Submitting repetitive, speculative, or unreasonable inquiries that disregard published information.

What you can expect from us:

All Strietman team members are committed to:

Responding to relevant and appropriate inquiries with clarity and professionalism.

Communicating transparently about what we offer, and what we do not.

Handling your personal data in accordance with our Privacy Policy.

Maintaining clear boundaries to ensure our time, attention, and resources remain focused on our work.

Strietman reserves the right to decline support, cancel current or future orders, or refuse further communication in the event that these standards are not upheld.

General Terms

This policy is governed by Dutch law. For additional information regarding your rights and obligations, please consult our Terms and Conditions or contact Strietman at customercare@strietman.net.